WIBSEY COMMUNITY WEBSITE
WWW.WIBSEY.NET
MICHAEL MELVIN WEBMASTER:
NEWS & INFORMATION ABOUT WIBSEY VILLAGE
NEWS & INFORMATION ABOUT WIBSEY VILLAGE
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A bad experience at Jessop’s Bradford Store. I had been on Jessop’s web site this morning 11th October 2011, and I had formed the impression that the Panasonic Lumix FS16 Digital Camera was in stock at the Bradford Store. I am 69 and I was accompanied by my wife when we entered the Bradford store which was empty, and approached the counter where an assistant named Luke was standing. I asked him if we could see the Panasonic Lumix FS16 Digital Camera. He answered immediately that it wasn’t in stock. I asked him if the FS14 was in stock as I knew that it was similar and he said it was, but made no move to show it to me. I asked him what the difference was between the Panasonic Lumix FS16 Digital Camera and the Lumix FS14? His reply was that he didn’t know. I asked him if he could find out for me and he told me that I would have to go to the Leeds Store to obtain that information. I said is it possible for you to ring the Leeds store and ask for me? Straight away I detected an attitude, as he said he could not ring Leeds but walked to the back of the store and went onto a PC. When he returned he informed me that both cameras seemed to be identical. (I have since discovered that they are the same) I asked him what the size of the internal memory on the FS14 was. He replied he did not know anything about the camera, but the internal memory on that type of camera was only sufficient to hold a couple of images (this is incorrect it has 70Mb of internal memory) I asked him if I could look at the camera. I was now aware that he was irritated with me, and he reluctantly opened the cabinet and handed the camera to me. Taking into account that he had informed me that he knew nothing about the camera; I asked him if he knew how to open the battery compartment. At this he appeared to fly into a rage and shouted at me that of course he knew how to open the battery compartment. I accused him of treating my wife and me as second class citizens and pointed out that he had told me he had no knowledge of the camera. He was now very angry and he began to berate me again. At that stage the manager Mr. Brunskill came on the scene and said that we should both calm down. I pointed out to Mr. Brunskill that it was his member of staff who was raising his voice and not me. Mr Brunskill said that he would take over serving me, but by this time I had decided that despite having printed out all the information from Jessop’s web site, and the fact that my wife and I had come into Bradford on a very wet day specially to purchase the camera, I was not prepared to deal with this assistant who has an obvious lack of basic manners and training. I informed Mr. Brunskill that I was leaving the store and that I was going to lodge a complaint. This assistant displayed an obvious resentment toward my wife and me, and I do not know why. At the very least he showed a complete lack of skill and knowledge, and at worst he was downright abusive, insulting and lacking in consideration. N.B. The complaint above was emailed to Jessop’s customer service department on 13th October 2011 as yet I have not received a reply. Since posting this complaint I have had a phonecall from Jessops, I remain unsatisfied with the Bradford Store... | |
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© Mick Melvin 2003 |
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